Contact Us

At Mofu, we strive to ensure a seamless and enjoyable shopping experience for you. Our Customer Service team is here to assist you with any issues or inquiries you may encounter while using our website or completing your orders.


Ways to Contact Technical Support

We are here to help you in multiple ways:

  • Email: You can email us anytime at [email protected], and we will respond to your inquiry as soon as possible.
  • WhatsApp: Contact us on +966556336960 during business hours to speak directly with one of our support representatives.
  • Instagram: Reach out to us on mofu.ai during business hours to communicate directly with one of our support representatives.


Live Customer Service

We offer live support through the instant chat feature available on our website, where you can chat with one of our representatives for immediate assistance. This service is available during business hours: 9:00 AM to 5:00 PM, except on Fridays.


Frequently Asked Questions (FAQ)

To save you time, you can check the FAQ section, which contains answers to common questions. We continuously add answers to popular inquiries to streamline your shopping experience at Mofu.


Guidelines and Common Issues Solutions

Here are some guidelines that may help you solve basic issues:

  • Payment Issues: Ensure that your payment information is up-to-date and that sufficient funds are available in your account. If the issue persists, please don’t hesitate to contact us.
  • Order Tracking: We will send you tracking updates via SMS/WhatsApp/email. You can also track your order status through your account on our website or via the link sent to you by the shipping company after order confirmation.


Business Hours

We are available to serve you daily from 9:00 AM to 5:00 PM, except on Fridays. You can send your inquiry at any time, and we will respond promptly during business hours.


Our Commitment to Serving You

Mofu team is dedicated to providing the best Service for our customers. If you have any feedback regarding your experience with our Customer Service, we welcome it to help us improve our services and meet your needs.